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Workflow Automation

Business process automation and workflow management platforms

Fig. 93 · Pneumatic tube

The field

At a glance

Definition

Business process automation and workflow management platforms

Technologies

AI agents navigate applications and process documents using vision and language understanding. Process mining discovers automation opportunities from system logs. Low-code platforms enable business users to build automations without engineering. Integration platforms connect disparate SaaS applications. Document AI extracts structured data from unstructured documents.

Applications

AI agents process invoices by extracting data, matching against POs, and routing for approval. Document automation converts unstructured inputs (emails, PDFs, forms) into structured data. Customer onboarding automation coordinates across CRM, compliance, and billing systems. HR workflow automation handles leave requests, expense reports, and policy questions.

Market and funding

Workflow automation platforms automate repetitive business processes across departments and systems, from RPA to AI-powered agents that handle complex, judgment-intensive workflows. With 4 funders.

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